- Please fill out the RMA form on this page. Fields marked with “*” are mandatory. By clicking the “send” button the form will be sent automatically to Contrinex Customer Service. Your RMA is now registered.
- Customer Service will send you the RMA number and the follow-up sheet within two working days.
- Print out the follow-up sheet, enclose it with your goods and send them via freight paid (i.e. shipping costs to your account). Please do not send the package via freight collect (i.e. shipping costs payable on delivery) and use only the shipment address written on the follow-up sheet. If goods are sent to Contrinex without the RMA number, we cannot guarantee timely processing. Under certain circumstances, these goods must be returned to you.
- The quality department will examine and analyze your goods and create an 8D report. This report will be sent to you by e-mail. In warranty cases you will receive your repaired product, a replacement delivery or credit note.

RMA process
To ensure fast, efficient handling of your returns, we use a systematic RMA process. Please follow the step-by-step guide.
RMA form
Please fill out the RMA form below.