Cybersecurity Vulnerability Reporting

Product Security Incident Response Team

You may contact the Contrinex Product Security Incident Response Team (PSIRT) using the contact form. The team is responsible for handling any cybersecurity or vulnerability reporting. As a world-leading supplier, we take great care in making our products secure.

To reach the team, please use the contact form.

The process:

Step 1 – Receipt

The PSIRT acknowledges receipt of the report and assigns a tracking identifier.

Step 2 – Validation

The reported issue is analyzed to determine whether it represents a valid security vulnerability.

Step 3 – Risk Assessment

The vulnerability is evaluated using industry-recognized scoring methods.

Factors considered include:

·       Attack complexity

·       Required privileges

·       Potential impact

·       Exploitability

Step 4 – Remediation

Appropriate corrective actions are developed and validated.

Examples include:

·       Software updates

·       Firmware updates

·       Configuration guidance

·       Mitigation measures

Step 5 – Disclosure

When appropriate, Contrinex publishes a Security Advisory containing:

·       Affected products

·       Severity assessment

·       Mitigation guidance

·       Availability of fixes